1. Only defective/damaged products will be accepted for returns/refunds.
2. Customer need to raise an alert with us within 2 working days from the date of delivery for being eligible for the return.
3. Only those products will be eligible for return policies which are received by us within 10 working days of the date of delivery.
4. Luxottico retains the rights to examine whether the product returned is defective/damaged and based on the verification, it will either reship/replace the product to the customer.
5. In case product is defective or damaged then the Our team will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.
6. In case the returned product is not defective/damaged then the customer will be informed about the same and the same product will be reship to the shipping address of the order.
7. Customer will have to bear the shipment charges for the replaced/reshipped product.
8. If the product stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.
Disclaimer: Luxottico is a service provider. Luxottico, through its logistics partners collects the goods ordered by customers and have them delivered to the customers. Luxottico disclaims any liability if the vendor fails to make the requested goods available for delivery.